Practice - patient messaging, texting, payments.. workflows
HIPAA compliant Encrypted Secure Messaging Model
Internal Users (Practice Staff) use BlueSecures to message each other & to message patients
- Employees exit - data on mobile erased
- Keep audit trail of all transactions
Send & receive messages, pictures, documents, audio & video files
External Users (Patients) download BlueSecures to message practice staff
- Cut phone calls by 90%
- Have equal access to information
- Keep audit trail of all transactions
- Schedule appointments
- Ask for clinical information
- Ask for invoice / billing details
- Leave messages after office hours
- Reach clinician
- Urgent care as appropriate
Encrypted Secure Messaging - SMS / Texting Model
Internal Users (Practice Staff) use BlueSecures to message each other & to message patients
Send & receive messages, pictures, documents, audio & video files
External Users (Patients) who do NOT download BlueSecures & continue using SMS / Texting
- Cut phone calls by 90%
- Have equal access to information
- Front desk related communication (Appointments, adminsitrative matters - non PHI related)
Help-desk Groups to manage patient requests
Patients send secure messaging or SMS / Text
A practice staff from within a group responds. Other staff in the group are fall back options.
Practice Staff are part of different help-desk groups in BlueSecures
- Front Desk - Group
- Clinical Care - Group
- Finance & Accounts - Group
- Help-Desk Group (After Hours)
Scan QR code on Website
Patient scans QR code on website and send SMS / Text messages..
Send Text
QR Code on Website
BlueSecures Message
Respond from BlueWeb Desktop messaging to patients..
Chatbot on Website / Customer App
Patient interacts with chatbot and also can send SMS / Texts to staff..
Patient interactions include –
- Filling forms
- Taking surveys
- Leaving messages
- Scheduling appointments
- Sending Texts
- Ask for address
- Ask for directions
- Give referrals
- Leave feedback
- Fill Google reviews
- FAQs
Interact with Chatbot (or) Chat with sales or support agents who are on Blue
Chatbot on Website
BlueSecures Message
Respond from BlueWeb Desktop messaging to patients..
Single Channel - Campaigns & Support
Campaign management tool to send text messages to thousands of patients..
Broadcast information
Send surveys
Ask for reviews
Payment requests Notifications
Healthcare info
URLs to fill forms
Ask to respond
Schedule appointment
Chatbot on Website
Patients respond via SMS/Texts
Patients using multiple channels on their mobile phones
Multi-Channel Campaigns & Support
Unified BlueWeb dashboard to respond from – for incoming messages from multiple channels
Broadcast information
Send surveys
Ask for reviews
Payment requests Notifications
Healthcare info
URLs to fill forms
Ask to respond
Schedule appointment
Messaging Channels
Patients respond via SMS/Texts
Patients send SMS / Texts from their mobile phones
Document Sharing - Pics, documents, audio, video files..
Patients & practices can share from BlueSecures platform
Share pics, documents, audio & video files (customised)
Channels to which documents can be shared
Patients pay practices for copay, deductibles ...
Billing / Finance Sends invoice to patients from BlueSecures
- Configure practice bank account
- Net of transaction charges are paid within 48-72 hours
Send Invoices
Receive Payments (Partial payments too)
Patients receive the invoice & pay from BlueSecures
- Patients receive invoice in BlueSecures
- Check EOB
- Message the practice if needed
- Pay using in-app payments module
BlueSecures (FHIR server) integrates with EMRs ..
Integration streams include …
- Schedules
- Confirmations
- Cancellations
- Patient Notes
- Prescriptions
- Re-fills
- Lab work
- Invoices
- Payment reconciliation
Enhance Care, Co-ordination, Compliance & Cashflows
